Monday 31 March 2014

Warning: 5 Ways You Are Losing Engagement By Not Using Social Media For Your Business

Social Media
The opportunities are endless for today's business owner to reach potential consumers and convert them into lifetime customers. But in this modern landscape, users want to engage in a virtual community where they can be advocates, share ideas, and get the latest scoop on new product offerings and services. Making your presence known in a social space is essential for growing your business.

Interestingly enough, some of the most successful business owners have learned how to use technology to gain an edge. Rather than shelling out thousands of dollars on prime air-time, companies are learning to generate buzz by creating viral content and encouraging shares and likes. If you are not currently using social media for business, there are five things you need to know where you may be missing out on engagement:

  1. Let's face it - Anyone who's anyone is on social media these days - Not being on social media is like not listing in the Yellow Pages in the 1980's. If you aren't utilizing these channels wisely you are limiting your audience and making it harder for potential clients to contact your business easily. A social media page is now like using a search engine. Consumers want information that is easily accessible and they want it at the stroke of a key. You want to be ahead of the pack by greeting your visitors with amazing content that is up to date and ready to go viral at a moment's notice.

    1. 72% of online adults are using social networking sites.

    2. In 2012, nearly 20% of respondents reported not using social media tools; in 2013 that number was down 11%

  2. Maintaining your reputation - Be it positive or negative, engaging with your customers through social media can turn a potentially negative experience into a positive highlight for your business. Earlier in 2013 after a hacking incident, Buffer showed great poise in the management and response to such an experience. Customers sometimes just want to have a voice. We all know the reach a negative impression can stretch and often it goes unnoticed or unresolved. Having that personal conversation with the customer shows them that you are not only engaged, but place great customer value for the service or product your business offers. Making a positive customer experience allows your reputation to shine and in turn, social advocacy will start turning its wheels. Maintaining your reputation allows your fans or followers to make suggestions for improvements, share the latest updates, and voice opinion on which products or services they would like to see most often.

  3. Beating your competitors at the game - Having a popular social media page with a large following increases your exposure over your competitors. Being able to engage directly with potential customers gives you a strong advantage over a competitor who isn't online.

    1. By being on social media when your competitors are not, you're already delivering better customer service.

    2. This is a great place to start developing trust for first time buyers. It signals that you care about your customers if something went wrong.

    3. Pushing content-based and promoted ads to the Facebook News Feed in 2014 will prove to give you that competitive edge. Even spending $1 on Facebook ads per day will get you in front 4,000 more consumers than your competitors. That's a win in my book.

  4. Social media is a fun place to engage - Showing fans your authenticity is very important in the eyes of today's social media goers. Being in command of your social media page allows you to be more personable when it comes to interacting with your customers. You can reply directly to their comments and re-adjust your tone to accommodate the given situation. Just like a search landing page, it is important to make your content exciting and interesting. Your page needs to stand out, because it is typical for a searcher to spend less than 20 seconds, before deciding whether or not they will take an action in a buying decision. Make the page pop with visual appeal by utilizing photos, videos, and banners. Social media gives you an easy opportunity to improve brand awareness and build your identity. Be quick to the punch and put a human voice to your brand - one that people, your customers can connect with on a personal level.

  5. Now more than ever Google is placing more recognition on social behavior - In a vast digital arena where Search Engines grade your rankings based off social interaction and reviews, really depends on a business owner's willingness to obtain technical prowess. Not having a social page can cause your presence to decrease on Google's radar and slip down the search results, potentially loosing visitors to your website. Social media will help you increase the amount of traffic your website receives. Social media is an SEO ranking signal and has grown increasingly important. Being talked about and mentioned on social sends a positive signal and drives Google to seeing your site as more authoritative, which will help you rank better in organic SEO.

So what are the main take-aways for your business to become social savvy?

  • Be Proactive! - Build your social media page to fit your business' consumer base and start creating a buzz! Make your content engaging and most importantly, have fun!

  • Engage your Customers and Create Social Advocacy - Personalize your brand to your consumers and let them know what real customer value is all about!

While it takes time to be a social media Jedi, social media engagement is no longer an option but an essential part of your online business plan.

About The Author: Anna Johnson is a Senior Digital Marketing Analyst at seoWorks and takes a great interest in everything marketing, social media and internet related and enjoys sharing her knowledge on these subjects.

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Related articles:
Facebook Branding For Online Business
Five Effortless Things Business Owners Can Do To Boost Their Social Media Presence
How Pinterest Can Help Your Small Business

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1 comment:

  1. I totally agree with the fact that social media can boost up business exponentially. I have seen great Social media users, making the best use of it. However, I still am moderately reaping the benefits.


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